| Q | How do electronic gift certificates work? |
| A | When you order an electronic gift certificate for someone, we will send the recipient an email with the gift certificate. The recipient can then click on the gift certificate in the email to be taken to the 5inch website. When the recipient places an order, the order total will be automatically subtracted from the gift certificate total.
View a sample email |
| Q | How do physical gift certificates work? |
| A | When you order a physical gift certificate, we will send it to you in the mail. Each gift certificate has a unique number printed on the front. During checkout on the website, the gift certificate recipient will be asked to enter the gift certificate number. After entering the number, the recipient's order total will be automatically subtracted from the gift certificate total. |
| Q | What if my order total is more than the total of the gift certificate? |
| A | If the recipient's order total exceeds the total of the gift certificate, he or she will have to pay for the remainder of the order total with a credit card. |
| Q | What if my order total is less than the total of the gift certificate? |
| A | If the recipient's order total is less than the total of the gift certificate, the gift certificate will retain any unused balance and can be used for future orders. |
| Q | Are the gift certificates refundable? |
| A | No, all gift certificates are non-refundable. |
| Q | Do gift certificates expire? |
| A | No. |
| Q | How do I order gift certificates? |
| A | Click the Gift Certificates link at the bottom of any page. You will have your choice of electronic (email-only) certificates or physical (via mail) certificates. Simply add the gift certificate(s) to your shopping cart like any other product. |
